Sales Helpline: 01200 453140
|About Us This web site is owned and operated by ukcateringstore.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Red Moon Concepts Ltd 18B, Castlegate Clitheroe Lancashire BB7 1AZ United Kingdom
Phone: 01200 453140
Vat Number: 978 4280 70
Registered in England & Wales No: 7015799
|Making A Purchase We are a business to business (b2b) store and not business to consumer/public (b2c). All purchases made must be from businesses and trade persons only.|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards. If you do not wish to pay online, you may send your card information via phone, fax or by post.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. This business to business shopping site cannot be used to place orders outside the mainland UK and all purchases made must be from businesses and trade persons only. All goods supplied remain the property of Red Moon Concepts Ltd until payment has been received.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
Please note that all product images used on the Red Moon Concepts Ltd website are for illustration purposes only and are not photos of each specific product.
This Online shopping site cannot be used to place orders outside the mainland UK.
|Delivery Red Moon Concepts Ltd charges £6.95 + Vat delivery per order and offers free delivery within the mainland UK for orders over £200.00 + Vat (excl. Northern Ireland, Channel Islands, Scottish Highlands and Offshore Locations). We do not offer free delivery to the following postcodes and due to additional costs may charge extra for the following post codes AB, HA, HS, IV, KA, KW, PA and PH. If a customer orders from a postcode area incurring an extra delivery charge, the customer will be contacted by phone or email and given the option to pay any extra charges or cancel the order. Customers will be responsible for the carriage/delivery cost of all returns.|
THIS ONLINE SHOPPING SITE CANNOT BE USED TO PLACE ORDERS OUTSIDE THE MAINLAND UK.
|Delivery Schedule We aim to deliver all orders within 3 working days (excl. weekends and bank holidays) for stock items. Expected delivery dates or times given by Red Moon Concepts Ltd, our suppliers, or our carriers are given as a guide only.|
Deliveries are made during normal working hours Monday to Friday 8.00am to 6.00pm and are made to the ground floor entrance of your premises. If delivery is required to another floor please contact our sales team.
We cannot be held liable for any losses or costs incurred from delivery at a different date or time.
You must inform us within 24 hours if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
Please note that Red Moon Concepts Ltd do not manufacture any of the products and accessories sold and we reserve the right to supply products produced by any/other suppliers.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Your credit card details are decrypted and processed by Paypal and/or SecureTrading. They are not held in clear text on any web site.|
|Guarantee All of our products come with a manufacturers warranty. Please see individual product descriptions for more information.|
Important signing of the carriers ticket. Check all goods for quantity and damage before signing the carriers ticket.
NO CLAIM for loss or damage will be accepted once the ticket has been signed under the text RECEIVED IN GOOD CONDITION. Just signing as "unchecked" or "unexamined" is NOT acceptable for a later claim. In the event of damaged goods, do not accept delivery and sign the carriers ticket DAMAGED and then contact Red Moon Concepts Ltd.
Any returned non faulty goods will be subject to a restocking charge of £20.00 or 20 percent of order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01200 453140 (International +44 01200 453140) or fax us on or write to us at Red Moon Concepts Ltd 18B, Castlegate Clitheroe Lancashire BB7 1AZ United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Products can only be returned if faulty, or not made to the specification given. In order to receive a refund, your purchase must be returned in original packaging and with all manuals and accessories (other agreed returns must also be in as-new saleable condition).|
If the products are considered faulty by Red Mood Concepts Ltd or the manufacturer we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged for re-delivery and the goods will be returned to you with no credit being made to your account or refund given. If Red Moon Concepts Ltd accept the return of non faulty goods a restocking charge of £20.00 or 20 percent of order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.
Please allow 14 days from date of return for refunds to be processed and credited to your account.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We are a business to business (b2b) store and not business to consumer/public (b2c). All purchases made must be from businesses and trade persons only.
Your rights (if applicable) to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
|Remittance Terms All goods purchased must be paid for before delivery.|
All images/pictures are for illustration purposes only.
Copyright © 2009 Red Moon Concepts Ltd - Sitemap
18B, Castlegate, Clitheroe, Lancs. BB7 1AZ. Tel: 01200 453140
Registered in England & Wales No: 7015799 Vat Number: 978 4280 70